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Air New Zealand Complaint - Air New Zealand Overcharged on Pet Transport - Pet Transport
Complaint
I organised to fly my two large dogs from Dunedin to Auckland July 2010 using their 0800 number. I was overcharged and when my mum went to the airport they did not have the crates I had ordered for them. One of my dogs was put into a medium sized crate when he is meant to be in an extra large crate. Worst of all now I am trying to resolve this problem and no one is calling me back and they are telling me I had not ordered the crates. Strange as the dogs were especially measured so I would know what size crates to order. They are bascially calling me a liar. I would recommend always getting the persons name you speak to.
Comments:
Posted by Alain on 2010-07-27:
You can give them feedback, if you haven't done so yet, via 'airnewzeland.co.nz'. You're right that it's always a good idea to document calls when contacting a company about a problem.
Posted by Ritah on 2012-05-01:
I believe that AirNZ don't provide crates for pets at all. I fly with them very frequently since 2007 with my dog and the travel crate is ordered via Aero Pets who meet me at the terminal each time I fly. It is known that AirNZ are just a carrier not a seller of baggage, crates and gift wrapping company :)
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