Air New Zealand Complaint - Air New Zealand Overcharged on Pet Transport
I organised to fly my two large dogs from Dunedin to Auckland July 2010 using their 0800 number. I was overcharged and when my mum went to the airport they did not have the crates I had ordered for them. One of my dogs was put into a medium sized crate when he is meant to be in an extra large crate. Worst of all now I am trying to resolve this problem and no one is calling me back and they are telling me I had not ordered the crates. Strange as the dogs were especially measured so I would know what size crates to order. They are bascially calling me a liar. I would recommend always getting the persons name you speak to.