TROY, MICHIGAN -- Bought a stare master from Dick's Sporting Goods in Troy, Michigan. Machine wore, and the rollers would not stay on the tracks, such that you could not use the machine for more than 30 seconds.
Contacted Dick's service, but their contractor providing the service, was awful. More than a month went by, and still no guarantee when we would get the parts.
We then went to the local Dicks, and they gave us a new machine, due to our history with Dicks and the fact that they wanted to make their customers happy. Unbelievably impressive.