AirTran Airways Complaint - Wait - before you buy that ticket
Purchased ticket online for niece. Arrived BWI 2 hours prior. Gate pass was pre-arranged via Air Trans 800 number. They couldn't provide my sister a gate pass due to computer issues. Finally they told my neice she would have to go to the terminal gate alone because her flight was boarding. She made it in time for them to close the doors. After missing the flight, she was on standby. The second flight she was placed on and 5 minutes before take off was told she had to get off that the flight was overbooked and the seat she had was sold. She finally arrived 6 hours late.
Return flight from Atl. I arrived with her 2 hours prior. Got boarding and gate pass no problem. Security was a mad house and we arrived at the terminal gate 30 minutes ahead of time. She was going to board but then was told she would have to wait, no seat assignment. I present a copy of my email I received two days prior with a seat assignment and was told this meant nothing, if I had not paid the extra money to get that seat she was basically on standby mode, with a paid ticket. She was allowed on the plane 5 minutes before take off.
I called corporate and due to a policy change you are basically in a standby mode if you don't pay extra for a seat assignment. Crazy me I believed if you bought the ticket you had a seat. Offered a $50 voucher but turned it down. I told the lady at corporate that this might work if you an adult but not the way to do business, especially with children. I wouldn't have had a problem if I was told this in advance, I would have paid the extra money.
The airline is consistently overbooked. There was one seat available for sale and 7 people waiting for seats when I got to the terminal that already had purchased tickets. They were begging folks to fend off for the next flight and take vouchers and food coupons. The worker at the terminal could have cared less and was rude. Sadly I pretty much had to tell her that I would prefer her getting on the plane to being on the 6:00 news for showing my butt. I asked for someone to explain and all I got was call customer service. I skipped customer service and went to corporate. Although the lady taking my call there sympathized she could only say if more people complained they would look closer at their policy.
Call their corporate office with your confirmation number and complain away. You won't get anything else from them. Never will fly them again, ever.