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Subaru Complaint - Navigation Nightmare - Subaru Outback
Subaru Outback - Complaint
I waited weeks to get a limited Outback with Navigation. I could not preview a Navigation system before purchases as none were available in area. I have used numerous Nav systems in the past and was confident a factory system would be superior to Magellan or Tom Tom.
Wrong, this system has many problems. I was told by factory New England Sales Manager that I needed to wait another 3 or 4 months until the system is upgraded and that he realized the system is outdated.
I told him I paid for the Nav system in June and I expect it to operate on the day I purchased it. We have 5,000 miles on car, every time we use Nav it has been a problem.
Factory Sales Manager thought I was totally unreasonable to be expecting Nav to be operational the day I purchased. He suggested I take my lumps and trade the car.
My suggestion, with a New England Sales Manager with this much attitude who needs to purchase a Subaru?
Wrong, this system has many problems. I was told by factory New England Sales Manager that I needed to wait another 3 or 4 months until the system is upgraded and that he realized the system is outdated.
I told him I paid for the Nav system in June and I expect it to operate on the day I purchased it. We have 5,000 miles on car, every time we use Nav it has been a problem.
Factory Sales Manager thought I was totally unreasonable to be expecting Nav to be operational the day I purchased. He suggested I take my lumps and trade the car.
My suggestion, with a New England Sales Manager with this much attitude who needs to purchase a Subaru?
Comments:
Posted by Alain on 2010-07-27:
It may help to report this to Subaru (subaru.com>contact us at the bottom of the web page) or to give their customer service a call at 800-782-2783.
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