Suddenlink Communications Complaint - Extremely Poor Customer Service

Review by mmcall on 2010-07-26
LUBBOCK, TEXAS -- Lots of interruptions to my cable TV, internet and phone service.

Every time I call in, it's the same story. "There is no service outage in your area"...even though there's a message on the TV that says...."your experiencing an interruption to your service"!!!

Ask for a tech to come out to check out the problem. He did, 4 days later. He diagnosed a problem with a box on the pole out back, but wasn't allowed to get his truck dirty, so he'd come back tomorrow. (never heard of a repair guy not allowed to get his truck dirty).
Never saw the guy again.

Called in again today. It will be another 5 DAYS before a tech can return.

These guys don't care.

Looking for alternatives.
Comments:2 Replies - Latest reply on 2010-07-27
Posted by Anonymous on 2010-07-27:
That's a new one -- "wasn't allowed to get his truck dirty". Sounds like you really need to find an alternative, good plan.
Posted by Suddenlink Help on 2010-07-27:
My name is Tina and I am with Suddenlink - I am so sorry about your recent experience... I would be happy to help promptly resolve your issues. Please feel free to contact me at tina-AT-suddenlink-DOT-com. Thanks!

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