Warranty Corporation of America Complaint - Repair Warranty - Warranty Contract on Appliance

Review by upset2 on 2010-07-26
GEORGIA -- We purchased a dishwasher, along with an extended contract. The dishwasher stopped working and we are now awaiting another motor for the technician to install, which will be the eighth actual time a repairman has been to our home. Warranty Corporation of America considers that we are still under our first service call because we have yet to close out a work order. To constitute closing out a work order, the dishwasher has to begin working. The technicians have ordered and put in several new parts, and we are on the second and third time for some parts. We were told a few times ago that they were going to proceed with replacing the dishwasher. Today the repairman came and he was told to order another motor and to set up another time for us to have him come out again, which will be our eighth time! The customer service person we spoke with today was extremely rude and all he could do is repeat the company's policy regarding it "technically" being our first service call. This could go on and on with the repair company bringing out parts and the dishwasher still not functioning. The need to honor their contracts!!!!!!!
Comments:2 Replies - Latest reply on 2010-07-27
Posted by Venice09 on 2010-07-27:
Yes, it could go on and on, probably until the warranty expires. The lemon law is a lemon in itself. There should just be a stock complaint that says, "We purchased a (appliance), along with an extended contract. The (appliance) stopped working and we are now awaiting..." Ending with, "They need to honor their contracts!!!!!!"

Don't give up until you get what you paid for. Think about skipping the extended warranty next time. Put the money aside to pay for repairs/replacement yourself. It will be a lot more convenient and a lot less aggravating.
Posted by Helpful on 2010-07-27:
Having the extended service guarantee may end up being of help. Unfortunately, you've purchased an extended, it sounds like, through a third party. This is something I try to avoid. It is always better for the extended warranty service to be handled and administered through the retailer you purchased it through. With that said, have you contacted the retailer yet? Who was the retailer and what have the communicated to you?

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