Toys R Us Complaint - Unreasonable Return Policy
I purchased 2 Transformers at Toys R Us that were on special...buy 1, get 1 for half off. When I got home, I discovered my grandson already had the "Bumblebee" one. The next week, I attempted to EXCHANGE the Bumblebee Transformer for a different one for which I had the receipt. I was told I could not EXCHANGE the item because the special was no longer being promoted. I did not want any money and I did have the receipt. But they refused. I called Customer "NO service" and got the same answer. I came home and read their return policy online which made no statement that related to my situation of exchanging with a receipt. I emailed the company with my complaint and, to date, have not received a reply. This was a $13.00 item. I told them I would NEVER shop there again and was surprised that they were willing to lose a customer over $13.00. They showed no sympathy or apology in the store or on the phone. I am advising all my friends and family to beware of shopping at Toys R Us. As someone else said, you can get anything they sell somewhere else which is what I will do in the future. I will NEVER shop at Toys R Us again.