As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Dear Pennsylvania Attorney General,
I have been repeatedly lied to and illegally bound to a contract by Sprint PCS, resulting in an overcharge on my now terminated account that will go to collections and ruin my good credit score. I signed onto a 1 year contract in Aug. 2002. After this 1 yr was up I DID NOT re-new or otherwise accept (verbally or in writing) another contract with Sprint PCS, to my knowlege I was free to leave at any time, so to my suprise, when I terminated my account in Nov, 04 I was charged an early termination fee ($150). Not only was this unwarranted because I had not knowingly enterned into any type of contract or agreement with them past my one year agreement, I was told at the time of my termination that I would not be charged the early term fee. To my dismay I still received a bill for this fee and subsequently called to complain, I was assured by a "supervisor" Sprint would credit me. Again I received a bill for the fee plus a new late fee. Now (Jan 24, 2005) on my third call, I was told that according to their computer hisotry, at no time did anyone at Sprint tell me that the early term fee would be waived or credited to my account. I was floored, this was a complete LIE! Who does business this way? I am a hard working single parent with a child to support and this will, as you know send me down a bad credit spiral making it difficult to obtain things like loans, a mortgage, a new phone etc. I currently have a good credit score and work hard to keep it that way. How can a corporation bind me to a contract that I did not sign on to? There has to be some legal recourse here, prior precedent has been set with class actions suits against other corporations that have made it difficult for people to terminate their accts (ie AOLTime Warner), and I need to know what can be done about this? It's deplorable and makes me beleive that the major corporations in this country are really run on dishonesty and lies.
As a resolution, I would like the following:
I need to know what my rights are. Legal recourse is necessary at this point - too many people are having the same problem and it is dishonest and bad business not to mention illegal.
Please contact me if you need more details regarding this incident.