SwordDemon.com Complaint - Bad, Horrible and rude customer service

Review by azizsaleh on 2010-07-27
I made an order with them (order#: 106355) on July 25th. I used my personal credit card to make the payment while shipping was on my business. The payment got rejected, so I used the business credit card. This is understandable, as many merchants require billing address to match the credit card's.

The problem arises when I got charged on both of my credit cards. I sent an email to inquire and warning them that I will chargeback my personal credit card payment (which did not go through).

I receive an email On July 27th that the order has been canceled.

The customer service person was pretty much rude in their response, not a professional business response (they asked me to never buy anything from their website and redirected to competing businesses, I know, the stupidest move anyone can make).

Now I have to make the order again at another merchant and the order is delayed two days due to the mis-understanding and unprofessional from sworddemon.com.

I will never be ordering anything from them again.

Customer ID: 87429
Comments:2 Replies - Latest reply on 2010-07-28
Posted by SaMoore on 2010-07-28:
Thanks for the post aziz. I think it was reasonable to do a chargeback. Did the customer service rep understand that you were double billed?
Posted by azizsaleh on 2010-07-28:
Hello Samoore,

The rep understood it and later explained that it should reverse in a couple of days, after canceling the order and rudely claiming I was a "troublemaker".

BTW, I told the rep that I was going to chargeback one of the payments, not both (which I still don't understand why it angered the rep).

I have been buying online for over 10 years, my Ebay and Amazon feedback scores are 100% positive. I never had to deal with such problems and disrespectful customer service.


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