NewLTel Complaint - No DSL Service from NewLTel
PHILLIPSBURG, NEW JERSEY -- I subscribed to NewLTel under a $300 rebate for service. Service began in May 2001. They refuse to disclose how to receive the rebate.
Service was down so frequently in May that I reduced the band width from 2Meg to 256K. I asked that they adjust the billing going forward.
The July invoice was for the old amount. I sent the adjusted payment via Certified Mail. They refused to pick up the mail.
Service continues with poor integrity until July 20. It goes down completelely. They cite backbone problems (UUNet did not have a problem), faulty equipment, replacing equipment due to vendor no longer servicing equipment (Lucent), lightening strikes, and so forth. As of today (9/28) service remains down.
Over the last 75 days, NewLTel does not answer telephone calls. I have left 30 messages with no responses. Their published Fax number is not connected. Their e-mail address is no longer valid. Their Web-site is down. I print HTP Error Messages and returned e-mail messages as proof of their inability to provide service.
As of today (09/28), the NJ Division of Consumer Affairs has me as Complaint #29. They are building a case that could lead to prosecution.
I will be sending the office considerable correspondence and hard evidence (refused Certified Mail, check receipts, proof of delivery) to the Consumer Affairs Dept.
If you've been ripped-off by Newltel, call Investigator Daniel Mullen at the NJ Divsion of Consumer Affairs to report your complaint. His number is (973) 273-8007. He's recieved numerous complaints against Newltel and is preparing to prosecute them.
Help the Department put NewLTel out of business.
You can get mad, OR you can get even.