U-Haul Complaint - Trailer hitch - installation
ELSMERE, KENTUCKY -- Worst customer service ever. I took my Ford van there to get a trailer hitch installed. They said it would take about an hour. Two hours later they called me and said they couldn't get the previous hitch bolts off because they were so rusty, and that I would need to take my van somewhere to get them cut off. I got the bolts cut off at Midas (they said the bolts were not that rusty). I took the van back to Uhaul and the installation guy said he was not on the clock any longer and could not install the hitch, and he would not be in until 11am the next day. Must be nice to have a job that starts at 11 and gets off at 5 and if there is a bolt thats hard to get off just tell the customer they need to take their vehicle somewhere else because they're incapable. Unbelievable!!