Panasonic Complaint - Worst customer service ever!
I receive the projector but only tried to install after 6 weeks because I was traveling. When the Geek Squad tried to install it we found out that the the projector (PJ) was DOA (Dead on Arrival)Here are the details:
When turn on PJ it starts for about 5-7 seconds just enough time to see a blue screen with the word “Panasonic” then immediately it goes into standby.
The red light for standby is on and there is no flashing or otherwise except when it turns green for the 5-7 sec.
PJ would not start again unless it is unplugged from the wall and is reconnected again.
The installer did some troubleshooting including making sure the filter cover and the top is closed well but without success.
I called PanaSonic Tech support and they informed me that the unit is defective and suggested that I send it for repair. I told them that it was DOA and they just would not listen. They claim that they can only repair it because it was past the 30 days return policy. I indicated to them that they guaranteed returns for the first 5 hours and that mine had 0 hours as t was DOA but they would not listen or show flexibility for a customer who paid over $2000 for a defective product. I now have paid full price for a product that will be refurbished. The supervisor didn't want to help and stuck to the script. When I asked to speak with his supervisor they gave me a first name (John) and refused to connect me with him or give me his contact, his last name, or even reference number that I can use t contact the PanaSonic. The supervisor promised to send me a repair order but didn't and frankly I am not comfortable sending the projector for repair given the level of support and customer services exhibited by their phone people. I would not be surprised if they keep the PJ for 12 weeks to wait for parts from Japan! There is no way to provide feedback about their performance except through these forum and I hope people are reading this and consider what they could be facing before buying a PanaSonic. I was hoping to leave some feedback to through their survey but even the survey seems to call back just to mark a call and not ask any questions. They called me 4 times after I chose to take it and each time they call and hang-up without any survey taken. They are probably afraid of taking customer surveys because they know what a nightmare to deal with them.
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