Bank of America Complaint - BAC Home Loans lost my payments, too
PLANO, TEXAS -- I'd like to echo another complaint regarding BAC Home Loans and lost payments. I sent two recent payments via my online bill payer service (scheduled repeating payments set up months ago) that I then realized were never credited. I later discovered that they couldn't figure out what account number was mine from the check and never applied the payments. After multiple conversations with CSRs of varying competence, I had to put stops on the original payments (gratis, thanks to Sovereign Bank) and re-issue. I'm still dealing with zeroing out late payments and defending threats to my credit. The only relief I got was from one supervisor who tried to make good on my claims. I wouldn't have complained except for all of the wasted time and effort on my part that could have been avoided if their buffoons in accounts receivable had done their jobs in the first place.
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