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Jiffy Lube Complaint - Took in for radiator flush..... need new engine - please dont make the same mistake i did!
please dont make the same mistake i did! - Complaint
SPOKANE, WASHINGTON -- I took my car in to get a radiator flush because I knew I needed it and it had not been done. The guy who did it was very friendly and told me most normal cars it takes 2 times of pushing coolant through it, he did mine six. I paid for it and went on my way. Parked it for the weekend and when I drove it for the first time my engine coolant light came on and the car was running really super hot. got to the jiffy lube and the manager came out and looked at it and told me that I was about a quart low in coolant, so he put the hose into my car and dumped tons of coolant in my car to try and cool it back down. the entire time he left the engine running. after about 20 minutes of shoving coolant into it he looked under the car and the ground was soaked. he tole me that I must have a leak or something now. More guys started to look at it and they just kept pumping coolant in, luckily they let my fiance and I stand there to watch what they were doing, after about an hour and a half of trying to figure it out they determined that a head gasket had blown. Steve the manager told me that I must have blown the head gasket while I was driving it between the days I had brought it the first time, well my car was running totally normal (well besides super hot) so he told me it was my fault. we had to have my car towed out of their shop, the auto shop we towed it to and took one look at it and could tell the engine was shot, because they left it running for so long the entire engine was full of coolant. Not one single person from Jiffy Lube has called me to try to come to a solution to get my car fixed. Every time we call the store they say the district manager will call us, have not heard a single thing. I am still fighting with them to get a phone call and get my car fixed, so please don't make the mistake I did, I never should have gone to Jiffy Lube!!!!!!!!!!
Comments:
Posted by dan gordon on 2010-07-28:
just sue them in small claims court. They will then call you to settle.
Posted by SaMoore on 2010-07-28:
Dan is correct. You will have to sue them in small claims court.
Posted by Starlord on 2010-07-28:
One question from a former mechanic. What led you to believe you needed an engine flush? I personally never saw a vehicle that required an engine flush, except for one signature symptom. If you cannot tell us what that symptom is, then you did an unnescessary flush that may have damaged your engine.
Posted by MRM on 2010-07-28:
Starlord, he was getting a radiator flush not an engine flush.
This is one of many reasons why I would not let anyone service my vehicle. I would suggest to go to Youtube and watch an instructional videos in maintaining your vehicle. DIY maintenance and repairs are priceless.
This is one of many reasons why I would not let anyone service my vehicle. I would suggest to go to Youtube and watch an instructional videos in maintaining your vehicle. DIY maintenance and repairs are priceless.
Posted by Starlord on 2010-07-28:
MRM, I knew it was a radiator flush. Pardon me for using a partially inaccurate term. I reiterate, the vast majority of RADIATOR flushes are not necessary, and are sold just to bring cash into the shop doing them. I try to do my own vehicle maintenance, but have to take it to my son's, because I am disabled now and unable to do a lot of it, and we are forbidden from working on our vehicles in our apartment complex parking lot. I do not agree on viewing a DIY video on youtube to learn vehicle maintenance. One would not do brain surgery based on viewing a video. People complain about incompetent mechanics, yet will tackle car repairs that should be left to the pros. A lot can be done by the owner, but as Dirty Harry said, "A man has to know his limitations." I do appreciate and value your input, and thank you.
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