AARP Complaint - I can't communicate on-line
I tried to use my Member ID to obtain a forgotten user name and password. After several attempts, I tried to use my Medicare number (it said I could use either my member ID or my Medicare number). That was also unsuccessful. Then I tried to e-mail them @ aarpmedicareplans, I got the address from an AARP Rep on the phone, who previously told me that any info regarding my AARP MedicareComplete account could be obtained at that site. This is the site that wouldn't accept my Member ID and wouldn't accept e-mails. I couldn't find any customer contact sites. Incidently, I had to give my ID number on the phone before I could speak to a Rep. I may have done something in error, but I don't think so. Something should be done to make customer commuication more simpler and easier.