Bob Evan's Restaurants Informative - Cold water for tea
We have been going to Bob Evans restaurants for about 4 years. We frequent them from Jacksonville, Fl to Richmond, Va. We eat at the BE in Hickory NC three or more times a week, sometimes twice in one day. So it becomes obvious that we like your food, and the staff at the Hickory location is superb as is the food.
For several years BE’s ability (at all locations) to provide water hot enough to make tea has been less than stellar. The reason you have this problem is a corporate decision to have hot water for tea come from a Bunn water heater in the back of the store. This was a poor decision if only for the fact that the waitresses have to trek to the back of the store for hot water. Some BE’s tried to overcome this by having thermos’ of hot water up front, only to find that customer complaints forced them to use the hot water source in the back.
As a retired manufacturer I can assure you that single source decisions can only lead to failure. Such is the case with BE’s ability to provide hot water at all times. Don’t try to blame the GM’s, cooks or waitresses. Managers and employees can seldom overcome the short sightedness of corporate decisions. Such is the case with BE’s hot water dilemma. Every time we are in BE and the kitchen makes soup hot water becomes non existent. It’s an inconvenience I could live with but will not.
Today was decision time for my wife and I. We can overcome BE’s corporate decisions by eating at IHOP; they never have a hot water problem. So if you’re looking for us we’ll be at IHOP.
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