Best Buy Complaint - Tricked - computer and lap top
INDIANAPOLIS, INDIANA -- I went to Best Buy in February of 2010 while they were having a 12 month no interest promotion. I told the sales person that I needed a computer and lap top that was on sale. I also stated to the sales person that I wanted the 12 month no interest and he said that I could get the no interest for 12 months while my female friend was standing right there to witness the whole situation. I gave him my Best Buy card not realizing that it was not there store card but a Best Buy Mastercard in which does not offer the 12 month no interest promotion which was not stated to me. I had been paying my bill every month thinking that everything was alright and that I was not being charged any interest. I got my statement a little over a week ago and happen to actually look at the statement and seen that they were charging me interest so I called the number that was on the statement and the man in whom I spoke to told me that the store must have made a mistake because we do not offer that promotion and I stated to the man that I didn't know that there was any difference in the cards because the sales person had told me that my purchase would be interest free for 12 months. I went on and asked the man if Best Buy had just tricked me into making a purchase because I told them that I wouldn't purchase the items if I couldn't get the 12 months no interest. He then stated,"no", "just take your statement back to the store in which you made the purchase and they will fix the problem for you", so I said, "thank you sir goodbye". I then get my friend who went with me initially to get the items that I purchased and went back to the Best Buy. I explained to one of the workers and to the manager the whole situation and the manager was very smart mouth and nasty and told me that there was nothing they could do to help me because it was my fault that I allowed the sales clerk to swipe the wrong card. Me and my female friend tried to tell the manager that the sales clerk in whom helped me told me that it would be no interest for 12 months and the manager disregarded everything we said and showed no compassion and had no intentions on helping me with the situation. I then told the manager that I would have not even purchased the computer if I couldn't get the 12 months no interest, that was the only reason that I came to your store on that particular day. I asked him if I could just return the items I had purchased and he told me no, we have a 14 day return policy. So I then told him, you guys tricked me into purchasing these items with a card that you guys knew did not offer the promotion that I was seeking.