DirecTV Inc Complaint - Poor service/communication
I have DirecTV service with a DVR receiver. Have been having problems with the signal. System prompt says searching for signal and after a few to 30 minutes service is restored. That is until this morning. The receiver went through at least 7 attempts on its own to restore service. Went to DirecTV online for troubleshooting advise. Followed the instructions to re-start receiver. My manual attempts also failed. Called DirecTV and got automated response. Followed the instructions and receiver didn't work. Was forwarded to technical support. Tech remotely diagnosed problem with power cord. I questioned that determination. Tech Support remained confident that problem is in power cord. Was told replacement cord would be sent and would arrive in 3 to 5 days. Asked about service credit and was told that I would have to call back in after receipt of new powercord and ask for service credit. And then the credit would be for 3 days of service. Went to DirecTV online technical support forum. Advised to call back because problem was in the receiver. New tech agreed and will send out new receiver. Arrival in 2 to 5 days. And it will cost $19.99 for shipping. I said no. Hung-up and called back to cancel my service. DirecTV agreed to credit the $19.99 service charge. It will still take 2 to 5 days for them to ship out replacement. I will still only get a maximum of 3 days credit. And I pay a price much higher than is currently being advertised because I'm a longstanding customer. A valued customer that DirecTV can, will and does shaft.