Radio Shack Complaint - False statements to sell a product
This past Feb. my 15 year old son saw the ARCHOS 8GB hand held computer unit in Radio Shack when I was buying my laptop there also. I worked out a deal with him and told him I would buy his Apple I-touch from him so he could purchase the ARCHOS. That day I bought a laptop, long range walkie talkies, a digital camara, new cell phone AND THE ARCHOS. Spending well over 1000 dollars. I bought the replacement service plan for each item. When it was time to purchase the ARCHOS, I specifically asked the sales clerk that if the screen became cracked or broken would it be replaced under this plan. The clerk answered YES. The ARCHOS has a large glass screen and I told the clerk I was concerned on how easy it could break. He assured me that it would be covered. So I left the store spending well over 1000 dollars thinking I was covered. July 4th weekend while on vacation with my son, I noticed he was almost in tears. When I asked him what was wrong he showed me the screen on the ARCHOS and it was broke. The unit will not work at all. He had been with me the whole time and I knew he didn't drop it and he must have bumped into something because he had just used it about 15 minutes earlier. I assured him not to worry that it was covered under the replacement plan. Upon returning from vacation I went to the local Radio Shack where I purchased the ARCHOS and was told that it was not covered. I asked to speak to the clerk that sold it to me and was told he no longer worked there. Furious, I called the 1-800 number and talked to a represenative who stated there was nothing I could do and that I was out 350 dollars because it wasn't covered. I left several messages on the Radio shack web site for someone to call me back, lft several emails for someone to contact me, one month later no one has called or emailed. I always did business with Radio Shack in the past but as of this incident I will never set foot in another Radio Shack again. To have the clerk lie to me to make a sale after spending all that money in there that day to no one returning calls or emails about my complaint I am very disgusted with Radio Shack and so is my son who really loved his ARCHOS.