PODS Enterprises, Inc. Complaint - PODS is horrible - 12 ft container

12 ft container - Complaint

Review by burleigm on 2010-07-28

The PODS delivery guys was awesome, went out of his way to help. The problem is with the customer service/billing. First of all, I think the way PODS does their quotes is disingenuous. If you get a quote for moving, the quote only includes initial delivery and first months rent - it does not include the relocation or the final pick of up of the container. In the end, it will likely cost at least double what they quote. The particular problem that I had was that I had it originally quoted as storage. Then, when things changed and we instead used the pod to move, I had to pay according the higher "storage pricing structure". I was told that even though I didn't use their central storage facility, the fact that I didn't revise the quote makes it impossible for me to use the cheaper rate. It was told several times over the course of a couple weeks that a "platinum" service representative would call me back, but that never happened. PODS customer service reps were very rude and unhelpful and the 25 mile move cost me over $650!!!. Don't chose PODS, for the same money you could hire professional movers!

Company Response:
Dear Burleigm, We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference. Thank you consumerresolution@pods.com (888) 776-7637 ext. 6303 PODS Enterprises, Inc. The Best Moving & Storage Idea Ever.