Wells Fargo (Costa Mesa) Complaint - Lost $950 Through Well Fargo Online
CALIFORNIA -- I've use Wells Fargo Online Bill Pay for a couple of years. On my last statement, I noticed a $950 payment sent out to someone I never heard of. I contacted Wells immediately.
I was given a case number, the name of the case worker and assured that no one has ever lost a penny Through Wells Fargo Online. It's been three weeks since I reported it. I have made over a dozen phone calls, left numerous messages and have yet to hear from the case worker. Messages have been left with her supervisor. No one has given me any information regarding my case's status. One person has been helpful in sending messages to the appropriate people. But to no avail.
Pretty pathetic customer service. Not to mention being out $950.
I'm shopping for a new bank.