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First American Home Warranty Complaint - First American Really Stinks - Home Warranty
Complaint
CA -- I purchased the home warranty protection with 1st American, upon the suggestion of my realtor. I filed 3 separate claims over the 1st few mths, not surprising as the house was built in 1977 & a foreclosure. The claims were:
1- electrical stemming around what turned out to be a ceiling fan. the guy they sent out said he saw nothing wrong. I hired an electrician, who upon removing the fan immediately said the motor was extremely hot & the fan needed replacing, which he did
2- my upstairs air condition, set to hold at 82º, changes degrees itself 3 or 4 nights a week to 78º, 67º, or 55º. The repair guy said something like ‘I don’t see anything wrong & if I don’t see it then there is nothing wrong’ & actually asked if I was sure. To which I pointed out the degrees change at night & apparently it is the thermostat. He repeated there was nothing wrong & it was just my imagination.
3- pool valves can not be turned. according to my previous pool guy were rusted from age & lack of use. He is a rather strong guy & could barely turn 1 or 2 of the 5. I’m a female 63 yrs old & can’t even budge them. The repair guy 1st American sent went back & said he had no problem opening & closing the valves, which was not true. I stood there watching his attempts & he told me “these valves are very old, put in when the pool was first install, which is probably about 25 or 30 yrs old. We will have to take them out & put in the newer types of valves”.
All claims were denied!! So I filed a complaint with the BBB (better business bureau)
1- electrical stemming around what turned out to be a ceiling fan. the guy they sent out said he saw nothing wrong. I hired an electrician, who upon removing the fan immediately said the motor was extremely hot & the fan needed replacing, which he did
2- my upstairs air condition, set to hold at 82º, changes degrees itself 3 or 4 nights a week to 78º, 67º, or 55º. The repair guy said something like ‘I don’t see anything wrong & if I don’t see it then there is nothing wrong’ & actually asked if I was sure. To which I pointed out the degrees change at night & apparently it is the thermostat. He repeated there was nothing wrong & it was just my imagination.
3- pool valves can not be turned. according to my previous pool guy were rusted from age & lack of use. He is a rather strong guy & could barely turn 1 or 2 of the 5. I’m a female 63 yrs old & can’t even budge them. The repair guy 1st American sent went back & said he had no problem opening & closing the valves, which was not true. I stood there watching his attempts & he told me “these valves are very old, put in when the pool was first install, which is probably about 25 or 30 yrs old. We will have to take them out & put in the newer types of valves”.
All claims were denied!! So I filed a complaint with the BBB (better business bureau)
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