Maggiore / National Car Rentals Rome Complaint - Fiumicino Airport Rome
Same complaint as previously posted.
Keep well away from Maggiore at Fiumicino Airport Rome.
Had a reservation for a station wagon at 10:30 am. Arrived on time but it took 1.5 hours to get to the desk, to be told our reserved car was unavailable and only a Fiat Punto was available (a super mini) for a family of 5 plus luggage.
The Rep seemed to take pleasure in recounting horror stories of the bad service he and his company deal out every day.
After an extended discussion/complaint/argument I asked to see the Manager. I was then told a Van (?) was available but at least it had 5 seats.
My insurance wasn't recognised, nor my credit card, ending up paying cash at twice what I had originally agreed just to get out and start the holiday.
The family in front of me had a nightmare situation, where the representative wouldn't issue a baby car seat. They were told to go to the nearest Mall and buy their own and to reclaim the expense through their Insurance.
When I got to the garage/ collection point I saw 4 baby seats on the floor of the office ?
Don't bother complaining, my telephone calls and emails have gone unanswered
Keep well away