Malcolm Cunningham Ford Complaint - Very unprofessional experience
ATLANTA, GEORGIA -- I have never had a more unpleasant and unprofessional experience in consumer shopping as I received at the Malcolm Cunningham Ford dealership located in Atlanta, Georgia. Unbeknownst to me, the vehicle I had arranged to purchase and was traveling from upstate South Carolina to pick up wasn’t prepared to be purchased that day.
I contacted the sales department via their internal emailing system late afternoon on 07/16/10 from their website inquiring availability and a quote. The first email I received was from Malcolm Cunningham himself. In it, it read “we appreciate you selecting the Atlanta Area customer satisfaction leader for your online purchase.”
The next email was from Nakiesha Payton, however it was signed by Sal Walker establishing the vehicle’s availability. After back and forth price negotiation over email, I was contacted by a salesman at 11:30 am on 07/17/10 over the phone to discuss the bottom line price. After we finally reached a deal, he asked me when I would be there to pick it up. I was traveling from South Carolina, which he had knowledge of since I mentioned it in my email and discussed over the phone. We arranged a 4pm meeting. Ten minutes before our meeting; as I was approaching the dealership, I received a phone call from the salesman explaining how I couldn’t take the vehicle home nor would I be able to test drive it because the vehicle had been recently stolen and the parts department didn’t receive the tires and rims.
I was completely appalled by the dealership’s lack of simple common courtesy and ignorance for contacting me ten minutes before our meeting. I didn’t appreciate the dealership’s attitude from their disgruntled employees or their total disregard for my inconvenience. I had traveled 3.5 hours with my husband and twin 6 year old daughters just to turn around and go home for another 3.5 hours frustrated to have to return home without our new car purchase. I have been a proud Ford owner for the past 10 years. I expected Ford would give their clients more support and respect than what my family and I had to endure.