Secure Horizon Complaint - Complaint
PENSACOLA, FLORIDA -- I am a member of secure Horizons since last 6 years. I have been trying to collect my out of pocket expenses due to medical emergency when I was travelling out of country. I have faxed all the paper work to Secure Horizons Medicare supplemental plan's claims department ( 850 439-3202)at least 6 times and to customer service (850 435-2086) at least 4 times but each time I call to verify the status of my claim I am told they have no record.
Did you know that claims department is not allowed to talk to customers, that is what the customer service told me. I am now going to fax them the paper work everyday until some one responds.
I feel that they are purposely not responding so the time runs out and they don't have to pay my claim.
Some one has a better idea?? help. I am on social security disability and this has created a substantial financial burden on me. Thank you