Jennifer Convertibles Inc Complaint - Liars - Extended Warranty
WEST PALM BEACH, FLORIDA -- We were in the market to purchase a new leather couch. We shopped all of the local chain stores for our purchase. When we came to Jennifer Convertibles the salesman informed us that not only did they have the best pricing but the best warranty in the industry. Of course the warranty intrigued me, so I asked for specifics. He proceeded to tell me that it covers all these stains including pet urine and damages that could be caused by the pets. I asked specifically what that meant. He proceeded to inform me that if a dog or cat was to damage any fabric/leather part of the sectional they would replace it no questions asked. Since we have three dogs, that was very appealing to us.
No other competitors offered such a warranty we purchased it right then and there. I was still sceptical so I asked to speak to the store manager. To my surprise he informed me he was the manager. This eased my suspicion.
I was still nervous about the warranty, so when the couch took a ridiculous time for delivery (another issue/lie) we checked out another location for the company.
To my pleasant surprise, this sales person also offered the same extended warranty with the pet coverage. This made us feel a little more comfortable about our decision and figured it would be worth the wait.
To make a long story short, after receiving delivery finally of the long awaited couch, we had to make a claim within a couple of weeks. After submitting all the paperwork and pictures we come to find out that they do not cover pet damage.
So I went to call the store only to find out that they closed and are closing all the Florida locations. This was never disclosed at the time of purchase either.
I am a very educated consumer, but when two store managers assure me about warranty coverage I let my guard down.
I will never do business with this company again, and suggest all consumers to do the same.
By the way, the company is currently bankrupt (I wonder why?) and being taken over by a Chinese company. Does this bother anybody else?