Homesure of Virginia, Inc. Consumer Reviews

FORT LAUDERDALE, FLORIDA -- Do NOT purchase a Sears Home Warranty. It will be issued through HomeSure of Virginia. It is an awful, miserable excuse of a company. They do not answer their mail. They do not answer their phone. They are rude when Sears finally forces them to get on the phone with you. Brianna is a complete witch! Rude and loud and stupid. The company ignores mail. They will keep you waiting for a person to speak to for over an hour. If you are lucky enough to get a person it will be a foreign speaking person who will tell you to "call back next day". After waiting an hour and 20 minutes to get him, you get to call back the next day.

The company refers you to repair companies that get awful reviews online. They also refer you to companies that have a full mailbox and you can't talk to them. They take your money quickly. But do not kid yourself. This is not Sears. They do not care if you are happy or not. They do not care if you got any service. They do not care if you write to them or call them. It is very convenient for them to not cancel your contract when asked to because they refuse to acknowledge that they received your letter. I would like to give ZERO stars but that is not an option.

I strongly warn you to not use Homesure of Virginia, Inc. I have a home warranty with them to cover items such as the AC and appliances and could not be more frustrated with their service. It is currently over 100 degrees in my town and a week ago my AC stopped working. I called to set up an appointment and they said the earliest they could get out was in 4 days. I tried for earlier but they said it would be an emergency charge…etc. So I said OK, I will wait 4 days. On the 4th day, my wife took off work to wait for the repairman and no one showed. So she wasted an entire day.

I called later that day to notify them of the problem and they said "Sorry, must have been a mix up, and we'll bring someone out in 3 days first thing in the morning." So we wait 3 more days, my wife takes off the morning and guess what? No one shows. We called the repair company directly (not Homesure of Virginia, Inc.) and they said they never received the work order. I called Homesure of Virginia, Inc. To notify them of the problem. They apologized again, and said they would "kindly" incur the emergency fee this time and send someone out by the end of the day.

I told them "sorry" was OK after the first mistake, but after the second mistake in the same week they needed to compensate me for my wasted time. I didn't care how they did it, a couple months free warranty service, a gift basket…etc., whatever. They said no and read me a bunch of legal mess. I said fine, I want to cancel my policy then for lack of performance, and they said OK, but that there is a twenty five dollar cancellation fee when they were at fault!!! I dealt with Christopher ** x** and Aldine who were both polite but completely unhelpful. Use another company.