Travelocity.com Complaint - Poor experience with Travelocity
I'm writing because I've had such a frustrating experience with Travelocity I feel I must share it to warn others about this company.
I booked a flight with them and never got any type of confirmation email. I waited several days and up until a few days before my flight, and finally had to call their customer service department to get it. I couldn't use the online option because the only search criteria was trip ID, which I did not have. I call customer service and am directed to someone in India who I finally get to understand that I don't have a trip ID and never got a confirmation email. He is finally able to understand and send me my trip information. He also tells me I should receive trip updates from now on, even though there's a banner on the email that says Travelocity doesn't have my email address so won't' send any further updates. No worries he says; I'll get them.
A day before the flight, where I normally expect to receive advance check-in notices from the airline, I've received nothing. I try to search for my trip via the website and my trip ID, and I'm advised I have no trips booked. Not wanting to deal with their customer service in India again, I resort to going to the airport and going to a kiosk to print my boarding passes and hoping for the best.
Thankfully I'm able to get my passes, but find out one of the seat assignments has been changed. I've been moved to the back of the plane, just outside the bathroom. Lovely.
A month after my flight was charged to my credit card, I open my subsequent credit card bill and see another charge from Travelocity for trip insurance to the tune of $19.95. Upon calling customer service (in India) about this charge, I find out that you are automatically enrolled in and charged for trip insurance - you must deselect it in order to avoid being charged! This, in my opinion, is a sleazy and misleading way of doing business. I did verify the email confirmation noted I was being charged, but who reads all the fine print? I've never had any type of insurance automatically added in booking any flight with any other airline, or rental car place for that matter. My fault; they took advantage of a sucker.
Calls to their customer service dept in India and US-based Customer relations department were answered, but they would not credit this charge, even given the poor experience all the way from start to finish.
I simply would advise others to be wary. The trip confirmation email problems, lack of direct check-in emails for flights, lack of trip details when searching on their site once I had my trip ID, and automatic charges for insurance unless you specifically say you don't want it were a pain in the rear for me and enough that I had to notify others. Finally hope you enjoy seats in close proximity to the bathroom no matter what you choose because that's what I got.
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