Pep Boys Complaint - Doing it for less? What a joke!
MARIETTA, GEORGIA -- I have a 10 year old BMW with 101,000 miles on it. It crapped out on me for the first time in 10 years in a city I had only been in for six months. The tow truck driver recommended Pep Boys. I told the service rep, with a car as old as mine, there would probably be a lot of bells and whistles going off when he ran the diagnostic and I will get to all of those problems once I have bought my son a car. I only wanted him to perform the work needed to get my car back on the road as fast as possible. I get a call later that evening with a quote of $1960.61. I understand BMWs cost a little more to repair than other cars, but I knew instantly that I was getting screwed. With a little help from my big brother, we got the estimate from Pep Boys and ran a check on parts through the BMW dealer's service center in my area. Pep Boys was charging me 45% over retail cost of the dealership service center! Labor charges were $25.00 more per hour at the dealership, but it would have still cost more at Pep Boys and here’s why. They estimated around 8 ½ hours of labor. I had my car towed to the new destination around 1:00 in the afternoon. I left around 1:45. I was told not to expect to hear from them until the next day, but at 6:00 pm (4 hours later) I received a call telling me that my car was ready with the exception of the airflow box and vent Pep Boys failed to include with my car when I had it towed! It only took 4 hours to fix my car! Remember that $1960.61 price tag Pep Boys put on the parts and repair? Well, the total cost to fix my car which included the upgrade to a hydraulic tensioner (much pricier than the one Pep Boys was going to put back on my car) came to $834.58. Over $1000.00 dollars cheaper! Work performed by a certified BMW technician and all OEM parts. Might be a good idea for Pep Boys to change that catch phrase about doing it for less before someone pelts them with a false advertisement law suit… LOL! Needless to say, I have found my new car doctor and it is NOT Pep Boys.