VRBO Complaint - VRBO and the MONEY LADDER
1011 W 5TH STREET SUITE 300 AUSTIN, TEXAS -- As vacation rental property owner I advertised on VRBO. I had renters that destroyed my personal property; let their dogs urinate on my wall to wall carpet; after check-out made duplicate keys without my knowldege or consent & tried to re enter unit after check-out; verbally abusive to me; refused to clean up after their dog(s) in back courtyard; I even had one couple pay the deposit to hold date & I never heard from them again & I do have a business policy that is in writing & I do enforce which put them in breech & therefore forfiet deposit, after all I have a business to operate & Florida winter season is only a short 4 months, 3 months later this couple files a complaint against me w/VRBO wanting a full refund. So VRBO contacts me & sides with the renters & wants me to pay the renters a full refund but the renters did not pay in full only a deposit. I could not get VRBO to understand this so I became the bad guy & quite a confused one because aren't I VRBO's client? Shouldn't VRBO be on my side, after all I "pay" to advertise w/VRBO. I have never associated with a company that did not have it's clients back covered! I also came to learn that VRBO has "no" support system for the property owners only for the renters that can write a bad review or just simply file an unjust complaint. How about structure that would get some of these dead beat renters off of VRBO so after the renter leaves my property in shambles it can't do that to another VRBO property owner. Vrbo enforces their business policies so why can't the property owners? Vrbo are hypocrites. And the "money ladder", ever wonder why some listing have a picture on the left side & some don't? The ones that don't have not paid enough money to VRBO to be entitled to a picture, property owners need "deep pockets"; the more money the property owner pays to VRBO the higher up the list/ladder your ad is. It's degrading. The only thing on VRBO's mind is money money money not running/operating a decent business!