Sovereign Bank Complaint - They Are Thieves - Checking
I'm a Sovereign customer for 2 years. I had everything well in my account for 2 years. Until one day I had a fee problem. They charge me $35 dollars for each payment I did I that day. So, the total was $280. I didn't knew that I had insufficient money, and only in that day the rob me almost $300 and the payments I did were $100.
I tried to fix with my branch manager and nothing. Call the customer service, that is horrible. She just looked to my account and said that everything was legal and they couldn't help me.
Then I talked to the customer service manager who told me nothing could be done. And I told her, I was going to close my account and all my family because It wasn't anymore a money issue, it was about a "robot" bank that forgot that they have people behind that accounts. My money market had money and I had a clean record. So, if that don't mean nothing I don't want a bank like that.
Don't open a account. They are thieves and people that only see money. They don't care about their customer.