Office Max Complaint - Officemax Maxassurance is a Scam - Buyers Beware!
ASHBURN, VIRGINIA -- I bought an office chair in August of 2007, though it was a clearance item, the clerk advised me to get an extended warranty policy to cover ANY issues with the chair including rips, peeling, sctratches, etc. whether or not caused by the consumer, and if Officemax does not have the exact same model in stock, the replacement model would be issued. It was a "3-year" coverage from Maxassurance by a company called NEW for $9.99.
Well it's almost 3 years, I have the receipt, I go to the store, they cannot find it in the system and tell me to call this Maxassurance, I call and tell them my chair pads have since collapsed & the leather is peeling everywhere. They said the warranty only covers Casters & Seam separations. I get a current copy of their policy and start naming the coverages, they said that was only effective January of 2008.
This is a scam that needs to stop. It should be illegal to sell these services under a false pretense to consumers. I'm sure they are making millions of $$ scamming ordinary people all over the country.