Lexus Complaint - Lexus RX 330 Broken FM Radio Antenna
Someone broke off the fm radio antenna that is on the roof of my Lexus RX330.
I took the car to the Lexus dealer in South Hampton, Long Island and they wanted $1200 to put on a new FM antenna. I then took the car to a Lexus Dealer in Sarasota, Fl. to fix the antenna. After keeping the car for 4 or 5 hours, they said it would cost $1200 to fix the antenna.
I then called Lexus Headquarters in California and said that I cannot believe it would be so expensive to fix a car antenna - don't they know antennas are broken off cars all the time and should be made to break away. They got back to me in a week and said they researched the subject and it will cost $1200 to fix. They did supply me with a free antenna tip.
I then explained the the broken antenna situation to my next door neighbor, he got on a step ladder, and within a minute was able to unscrew the broken off screw in the antenna base and screw in the new antenna. The antenna works perfectly now - and did not cost a thing to fix.
When I called Lexus Headquarters to tell them this story, they said they would get back to me within 24 to 36 hours. That was over two weeks ago. I just tried calling their Customer Satisfaction Line, but after a half hour of holding on, and being told how important my call was to them, I hung up. In my opinion, Lexus has really gone down hill from when they first started out.