The Custom Shoppe Cabinet Company Complaint - Disappointment in Cabinet Company

Review by marava on 2010-07-30
WATERTOWN, WISCONSIN -- The Custom Shoppe Cabinet Company doesn't stand by their work! They claim that they take so much pride in their custom cabinets. Not true! Their president, Mr. Mike Smith will not even respond to a certified letter that was sent to him.
After I paid thousands of dollars for four custom made cabinet units, I was mortified to see that they they were not completely finished when they were delivered. I called the company and and the store where they were ordered from, which is Carl Harz Furniture. Their address is 424 Broad Street, Elmer, NJ 08318. Their phone # is 856-358-7241. They told me that they might be able to do something at MY expense!
I also spoke to the secretary at the Custom Shoppe. Her name is Kelly and she was no help! She claims that this is how they make their cabinets. Half finished!
As a customer, no one told me that these cabinets would not be completely finished! They cost thousands of dollars!
Comments:1 Replies - Latest reply on 2010-07-30
Posted by SaMoore on 2010-07-30:
In what way are the cabinets not finished?

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