Sprint Complaint - Terrible Customer Service by Supervisor Pablo on 7.30.10 @ 3:30Pm PST
My husband and I bought our wonderful Android EVO cell phones at a corporate Sprint store the first day they were available! We were excited, & love the phones by the way. The nice clerk who helped us was quite novice and botched the contracts and fees. Apparently he failed to cancel the month to month contract on my old Razor cell phone that day, charged us an upgrade fee (even though we had expired contracts) and didn't correctly transfer my cell phone account onto my husband's. This left us with a double-balance bill, (which ordinarily gets automatically deducted on my credit card). You would think no big deal, call Sprint Customer Service and have it straightened out.... No Way!!!! I rec'd a recording that my cell phone is disconnected and my bill is past due !?!!?!! (I never have past due accounts.) So I called the recorded SPRINT number to inquire. Never in my life have I ever spoken with such rude and under-educated customer service reps! Pablo, the "supervisor" did nothing to research the problem and told me I didn't understand the meaning of the word "resolution," (I am a post-grad) and that my account was "past due." Rudely he said there was nothing else he could do. He refused to hear me out, and refused to look at the accounts that my new phone was under to try to understand the problem. So don't let that smooth-talking president of Sprint (the guy on the commercials) trick you into believing they care.... They don't!!! Maybe I wwould have done better with AT&T (iPhone) or Verizon (Droid X).