Best Buy Complaint - Best Buy: Floor Employee too stupid for customer service
Best Buy location:
Fairfax, Virginia, USA. Little River Turnpike and Frontier Drive.
I go into Best Buy store for a GPS Garmin 255WT.
They tell me after 10 minutes of simple questions:
"This model works best out of all of them, and its cost effective, and this and that and this and that, and also, the unit gets FREE map updates"
I go into the store for GPS questions after I bought, 2 days after. I go looking for a screen protector afterwards in there.
There was a girl that helped me and said "This is one that is for everything. All phones, all devices"
But, it was $20.00 or so with tax.
I go looking up a Droid X and its screen size. A man in a wheel chair asks me what I need, and I say la la la, "I need a screen protector for this size and the droid x one looks like it might work."
He say "Ok I think the best option is to look it up on the computer like you are doing right now. I think the people over there can show you a good one"
He goes somewhere else, the girl comes back at me, and says "Yeah this is the droid X and yeah".
Me: "Yeah but do you know the exact measurements" Her "No" Me: "Thats the problem"
I say screw it and go and compare phone screen sizes to my Garmin GPS.
I think ok, ill just go to a tech store.
I ask the front if they know where one is. They say "Woa I think we have GPS ones specifically" Me: "Yeah, but cheap. I can't be spending $20.00, it s too much"
He goes over to a movie stand and accidently pushes a plastic sign over and it snaps and breaks a little bit....
He asks the same girl, and she says "Yeah the one for $20.00 works just fine and we can do it for you for $9.00 extra"
She said this a few times before even after I said "Here, look at this wallet" *I show my perfectly sealed red duck tape wallet without flaws, to her*
So. After she says her stuff, the guy utters "Man I make $10.00 an hour so"
I think nothing of it an say "Yeah I make $250 a day".
The girl says "Ok guys move it apart" or something.
She actually thinks it matters.. HAHA
So I say "So, yeah do you know of any place for tech stuff around here"
"Yeah Radioshack" "Oh riiiight Radioshack". I leave.
Best buy is an extremely over credited and over rated company as a whole, and as individual. This is a strong bond that is sometimes unbreakable.
They do not supply even a quarter of the things that actually work, or make sense that are either bigger bang for buck or warranty related.
I'll give them 1 thing, at least some of the employees are very honest and say "Listen, this one gives you a better bang for buck, no loose ends. It gives you the screen size, it gives you this and that and the other"
But the sad fact is: They are either making money for the company Hint Hint or they are totally stoned and know almost nothing about the product, or they are selling something that was meant to be used only in Europe and is being sold in the USA.
This is in fact a very small list of things that people have complained about I am sure of that, the question is, will anything happen to change this to a positive output.
I didn't know that they trained employees to boast about their pay check.
They need to think about who they employ in the first place.
If anyone is looking for me, Ask for Squire, AKA Irish Bloke 23.
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