Target Complaint - Very Dissatisfied with Extended Warranty
I received an 16gigabyte ipod Touch for Christmas in December of 2007. As a bonus I also received the 3 year replacement plan. When it was purchased the sales associate assured my partner that it would cover almost any type of damage even water. He even stated that I could drop it in the toilet and it would be repaired or replaced.
Well fast forward to June 2010. I still have the ipod, I use it every day. Recently I realized that I was unable to connect to wi-fi and the the power button would rarely work. Remembering that I had the extended plan I tore my house apart looking for it.
I finally locate the paperwork and register the item on their website. I attempt to enter a ticket and I had issues. I call their customer care department and file a claim. The customer care experience was great on the front end. I receive my UPS label and ship the item.
A week later I am notified by email that my repair claim has been denied. The claim has been denied by Assurion because pictures taken of the unit showed corrosion on the PCB and would not tell my anything else. I have checked the water damage indicator in the headphone jack and it is still white, white means it has not been submerged in water.
I contact Assurion and I am told that the corrosion was due to water damage and would not be covered. Now let me tell you, I treat this thing like it's my baby. Sure has a few scars from being dropped but it has never been touched by water. I stated this to the representative and was told it could have entered through the headphone jack. I do not believe this is possible because the headphone jack is on the bottom and the wifi and power button are on the top.
So after going back and forth I ask for proof of the damage. I request that he e-mails me the pictures that were e-mailed to them. He seemed surprised and didn't really know what to say. He then states that they are for internal use and he cannot send them. Due to the fact that they cannot provide proof I believe they are lying. If I pay $40 for a warranty and the claim is denied due to damage I would like proof.
Needless to say I will not be shopping at Target anymore. I have 3 Targets within a five mile radius of me and have been a faithful customer for almost 10 years, I even worked there as a teenager. I will now go out of my way to avoid Target. I am aware that they are not Assurion, but I cannot support a company that is selling people a false sense of security.
In my opinion the least that they can do is refund me the cost of the extended plan. We were sold the warranty after being assured that water damage was covered and it was not.