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Cape Ann Audio Complaint - Beware of Cape Ann Audio - eBay Item inquiry
eBay Item inquiry - Complaint
I expressed interest in a product that was being sold by Cape Ann Audio on eBay and this was my treatment. Below is a copy of my question and their answer:
ROTEL RSP-1098 7.1 Processor/Preamp! HDMI & LCD Screen! (110562876298)
My Question:
Dear capeannaudio,
"Having had the HDMI upgrade does that mean that the unit is now capable of decoding Dolby HD Audio as well? Thank you."
Their Answer:
"????? We're not sure why you asked this, since the listing clearly states that it's an HDMI VIDEO switching upgrade. Further, most folks who are serious about these would go DIRECTLY to the Rotel site, where they would have discovered the same information.
Cape Ann Audio"
Does this seem helpful? Clearly, I asked a question because I did not know the answer, but the response seems a bit obtuse as I was quite cordial, yet the response clearly has a tone of condescension - as though my question was inconvenient. Additionally, the seller quickly made the assumption that I was not a serious buyer because I had not visited the manufacturer's website regarding this product. In my opinion, this shows a lack of tact and appreciation of the customer. I will not be doing business with this company. I don't need to see all the cards to know when to fold. If there were any problems with the product, my confidence is gone in the seller taking care of me. I'm a eBay buyer and seller with integrity. I have 100% satisfaction with almost 300 feedback. I am not the only one with a bad experience. Feel free to search others. They are on here too.
ROTEL RSP-1098 7.1 Processor/Preamp! HDMI & LCD Screen! (110562876298)
My Question:
Dear capeannaudio,
"Having had the HDMI upgrade does that mean that the unit is now capable of decoding Dolby HD Audio as well? Thank you."
Their Answer:
"????? We're not sure why you asked this, since the listing clearly states that it's an HDMI VIDEO switching upgrade. Further, most folks who are serious about these would go DIRECTLY to the Rotel site, where they would have discovered the same information.
Cape Ann Audio"
Does this seem helpful? Clearly, I asked a question because I did not know the answer, but the response seems a bit obtuse as I was quite cordial, yet the response clearly has a tone of condescension - as though my question was inconvenient. Additionally, the seller quickly made the assumption that I was not a serious buyer because I had not visited the manufacturer's website regarding this product. In my opinion, this shows a lack of tact and appreciation of the customer. I will not be doing business with this company. I don't need to see all the cards to know when to fold. If there were any problems with the product, my confidence is gone in the seller taking care of me. I'm a eBay buyer and seller with integrity. I have 100% satisfaction with almost 300 feedback. I am not the only one with a bad experience. Feel free to search others. They are on here too.
Comments:
Posted by Alain on 2010-08-01:
They gave you an answer that was intended to annoy you. It did. Don't deal with them.
Posted by jktshff1 on 2010-08-01:
I thought Rotel for making dip?
Posted by Alain on 2010-08-01:
I never thought of that. They do make good dip! Just checked: rotel.com is electronics and ro-tel.com (nice website) is food.
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