Best Buy Complaint - Nightmare Washer Purchase Experience at Best Buy
BRIDGEWATER, NEW JERSEY -- I am beginning to change my opinion on Best Buy. We walked into a Best Buy store in Bridgewater NJ last week. We had previously had a very bad experience with Best Buy when we purchased a Dishwasher that the delivery person refused to install even though we had paid for installation. It took us a week or so of fighting with the store to get the installation charge refunded. So, we specifically asked this sales person if they would install the new washing machine and dispose the old one. His answer was an absolute yes ("you know, washing machines are easy to replace and swap and we will do it in a snap"). But the delivery guy would have none of this and insisted on just dropping the new machine at our garage ("look, I do not have the time for you guys. If you do not want it, I will take it back with me"). With a week's load of clothes piled up for washing, we had no choice but to just ask him to leave it in the garage. We called our local handy man to swap it with the old one. After the first wash cycle, he found the machine to be too heavy and found that water had leaked at the bottom. He advised that we call Best Buy and get it replaced. We did so last week and have been told that it will be replaced next week.
I am not sure if they are going to drop the new one again at the garage in which case we would be stuck with two washers that we would need to dispose!! If Best Buy thinks they can treat customers this way, it would not be too long before they go the "Circuit City" way!!