Ashley Furniture Complaint - Defective products and terrible customer service
SPRINGFIELD, OREGON -- To make a long story short, their products are very poor quality and the customer service (for sure at the Springfield, Oregon location) is the worst I've ever encountered!!!
Here's the story: Today is Saturday, the furniture was delivered on this last Thursday (2 days ago). We noticed that one of the trim boards on the top of the dresser is warped and bent. When we purchased the furniture, we were told that if they deliver, they come and pick it up if repairs are needed. We called them to have them come get it and either fix or replace it. Because the delivery was complimentary (they called and offered to deliver for free since the 'warehouse was full'), they are saying that they will NOT come and get it. We can hardly lift this thing left alone get it in a truck to bring it back. When I told her that it was likely damaged in the delivery, she then stated "Well, it came from the manufacturer that way then because all we do is box it and bring it to you". Two things come to mind when she said this, 1) It's sad that they won't stand behind their product that THEY sold us, 2) It easily still could have been damaged when THEY had possession of the furniture. The gal (don't know her name but sounded middle aged) at the store (Gateway Mall, Springfield, OR location) began to get very rude, raised her voice, constantly interrupted me and was not helpful in any way! I told her that it's sad in the economy we're in that they aren't trying to have more satisfactory customer service and that I plan to tell all my friends and family about this horrible experience and to NEVER shop there again. I ended up getting very upset with her and hung up on her. She was definitely the worse person for customer service that I have ever encountered.