Ford Motor Complaint - Disappointing Service from Ford Kinsel Motors (Beaumont)
BEAUMONT, TEXAS -- I purchased a Ford Ranger (2002) Ranger Edge in 2002 and last December had it towed into Kinsel Ford in Beaumont. Although the main reason for having it taken in was that it would not start I asked the Service Manager to checkout the airbag safety light which intermittently flashes on and off and had been doing so for about 3/4 months.
I collected the car the next day and was told that diagnostics had revealed that there was a problem in the wire harness under the passenger seat causing the flashing, which had been corrected.
(The truck started up first time when they checked it)
I paid $90.00 for this diagnostic.
As soon as I started the truck however the light appeared again. I pointed this out to the Service Manager who, after checking computer records, advised me that this problem was the subject of Service Bulletin #B1883 and even gave me a copy of it explaining that it was a common problem in this model built at this time.
He advised me to call the Ford 1-800 number to see if they would cover the cost of an additional fix as described in the Service Bulletin.
(I am not saying that the Service Manager guaranteed it would be paid for!)
On contacting the Ford 1-800 number the following day they assured me they would get back to me.
A month went by and they never returned my call so I called again and am now told that I have to pay for another diagnostic check to see what the problem is!
I know what the problem is - it's Service Bulletin #B1883!!!
I am very disappointed in Ford that they are now asking me to pay again for another diagnostic check and especially as apparently this in a known fault in this vehicle.
I would have thought that in the furtherance of good customer relations such "fixes" would be simple and a 'slam dunk' - apparently I was wrong.