Residence Inn Complaint - Lack of Customer Service
GAITHERSBURG, MARYLAND -- I was attempting to reserve a block of rooms for A church function and I called the Hotel Sales Rep. He lied and said that block of rooms must include 20 rooms or more and that he would call me back with rates. I called him for three weeks and never received a call back. Finally after speaking with a rep. at the Group Sales office he called them back(with a 72 hour and the turn around time is suppose to be 24 hours). He gave them rates that where higher than the rates on the internet. Poor Customer Service and I would not refer anyone to this Hotel.