Pep Boys Complaint - Mostly an excruciating experience
MOBILE, ALABAMA -- Traveling through Mobile en route to Florida, I had a hose bust in my engine. I got towed to a Pep Boys because they were open on Saturday. I purchased a generic hose because they didn't have the right one in stock, and I installed it myself. At that point, upon leaving the parking lot, my serpentine belt snapped, so I turned around and got in line. A new belt was installed inside of 20 minutes for a staggering 108$ (I guess I should carry a ratchet set with me) and I was on my way. Around the corner from the Pep Boys, my car stalled in the middle of an intersection. I had to jump out and push it out of the intersection because it wouldn't restart. I called the store I had just left and they told me to call the national hotline for a tow back to the store (less than a half mile). The national hotline told me it would be 90 minutes for a tow, and I promptly told them I could push it there faster, which I proceeded to do. I was unable to get it over the final hurdle into the parking lot, so I solicited the help of a mechanic at the store, which he was glad to do. This was a few minutes after noon. That same mechanic said it was likely bad spark plug wires or a bad timing belt, but the diagnostician was needed to say for sure. Long story short, I must have asked them for an update on my car a dozen times, with no updates available. After waiting all day, I finally booked a hotel and called a cab at 5pm. I still haven't received a phone call on the diagnosis, and I have grave doubts about actually receiving said phone call. Hopefully something happens before checkout time in the morning, though.