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Quality Inns, Suites & Hotels Compliment - Wonderful check-in experience
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MOBILE, ALABAMA -- After having an absolutely terrible day with respect to customer service, I ended up needing a hotel. I arrived via taxi at Quality Inn because I get a discount at Choice hotels thanks to a membership I have with a qualifying organization, and because I had a dog with me. I informed the lady working at the counter that I was unable to make the reservation on my smart phone to qualify for the discount, and asked if I could use the wi-fi in the lobby to do it on my laptop. She told me that she could just enter the discount manually, thus saving me even more headache than I already had. She was also extremely courteous and helpful with me, answering all my questions about the area. As a side note, the room is very nice as well, but this review was more about the customer service upon check-in.
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Posted by Skye on 2010-07-31:
See, things are getting better :)
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