St. Barnabas Medical Center Livingston NJ Informative - Attitude is Everything
LIVINGSTON, NEW JERSEY -- On Friday, July 30, 2010..I unfortunately had to go to the ER at St. Barnabas for treatment. I was there for almost 5 hours while different tests were performed and I have to say that there was quite a mixture of service, personnel and attitudes.
Simply put, the nurse who entered me into the initial treatment system at the front desk, a male nurse named Frank, was very helpful. My wait was not too long and I was escorted to a treatment room.
Several medical staff came in to inquire, take vitals etc.
The ER Dr., a female was just wonderful and the best part "she listened attentively".
Then as time passed, I became hungry and as a diabetic, needed to get something to eat. I asked two people that I was able to make eye contact with and one said, "I'm not your nurse". No further comment. The my assigned nurse appeared, never introduced herself nor did she ask any questions such as what's your name or are you hot, cold, or need to use the restroom. She saw me in my street clothes and said"where are you going" as though I was about to run out the front door...no concern expressed beyond that.
It went down hill from there.
All and all, do not go to the ER and expect anyone to be pleasant or curteous.
I finally did get a sandwhich from a complete stranger and was very grateful.
Have we lost sight of manners and professionalism? Too bad because I think St. Barnabas is a good hospital, what it isn't is polite.