Hotels.com Complaint - Hotels.com less than honest
DALLAS, TEXAS -- I called a phone number that I believed to be that of Days Inn in order to make a reservation. When the agent (ID 51536259)answered I asked he if I was connected to Days Inn. She indicated that I was. I proceeded to complete the reservation process giving her my credit card information.
She quoted me a rate that included taxes. I asked he if this was the lowest rate available. She indicated that it was a fully discounted rate. I asked her if there was a lower rate for AAA or ARP. She told me that the rate she provided was the absolute lowest rate available.
Towards the end of my call the agent confirmed all the details including the cancellation policy. She indicated that I would have to cancel my reservation by 4:00pm on August 1. Since I was speaking to her shortly after 4:00pm on August 1 but my reservation wasn't until the following day I again asked he who she was employed by because Days Inn requires a cancellation at 4:00pm on the day of your reservation which would have been August 2nd. This time she acknowledged that she was in fact a Hotels.com agent, not a Days Inn agent as she had clearly indicated three times during our conversation.
At that point I told her not to proceed with my reservation indicating that I would find the correct phone number for Days Inn and make my own reservation directly with them. Upon doing so I found that there was a lower rate.
Shortly after making my own reservation I received a confirmation from Hotels.com. The agent went ahead with making a reservation after being clearly told not to. Not only was she dishonest by misleading me about who she was employed by and indicating that the rate she quoted was the lowest but she also locked in my reservation after being told not to.
This will be my last time using this service provider. I don't like dealing with less that honest companies.