Relocation Movers (877-525-6688) Complaint - They Never Showed Up!!
ELMWOOD PARK, NEW JERSEY -- I hired this company to move my daughter 1 hour away. We made a reservation for 9 am on 7/31. THEY NEVER SHOWED! When we called the number an "answering service" took the calls, claimed that they had no way of checking the reservation, no contact number for the company, no driver information, that they only gave quotes - basically we were out of luck. Finally at 1pm, I spoke to Annabelle in dispatch who said that she had no record of the reservation and called my daughter a liar; stating that she probably forgot to hire a mover and was trying to get them to do it last minute. Are you kidding me??!! She had received a phone confirmation the day before, as well as an email confirmation and Annabelle called us liars.
On Monday Morning I called the company and spoke to the "big boss" Saurabah Kandelwal who told me that they had the reservation for another date. I said we had phone and email confirmation of 7/31. She said I must have changed the date and that I was lying! I said her lease ended on 7/31 and she had to be out by midnight - we did NOT change the date. She then called me a liar (what the heck is wrong with these people?!) I asked her for an email address so I can send her the email confirmation we received and she said that was not a "real" confirmation and that the only real confirmation that is when the drivers show up at the move. Are you KIDDING ME??!! Then she hung up on me. I'm flabbergasted.
We were fortunate to be able to find Perfection Movers (Garfield NJ) who able to move her the same day, but they couldn't come until 9 pm. They didn't finish until 6 AM and charged her the flat rate they promised her for what they thought would be a 5 hour job.