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Relocation Movers (877-525-6688) Complaint - They Never Showed Up!!

Review by Debbie C on 2010-08-02
ELMWOOD PARK, NEW JERSEY -- I hired this company to move my daughter 1 hour away. We made a reservation for 9 am on 7/31. THEY NEVER SHOWED! When we called the number an "answering service" took the calls, claimed that they had no way of checking the reservation, no contact number for the company, no driver information, that they only gave quotes - basically we were out of luck. Finally at 1pm, I spoke to Annabelle in dispatch who said that she had no record of the reservation and called my daughter a liar; stating that she probably forgot to hire a mover and was trying to get them to do it last minute. Are you kidding me??!! She had received a phone confirmation the day before, as well as an email confirmation and Annabelle called us liars.

On Monday Morning I called the company and spoke to the "big boss" Saurabah Kandelwal who told me that they had the reservation for another date. I said we had phone and email confirmation of 7/31. She said I must have changed the date and that I was lying! I said her lease ended on 7/31 and she had to be out by midnight - we did NOT change the date. She then called me a liar (what the heck is wrong with these people?!) I asked her for an email address so I can send her the email confirmation we received and she said that was not a "real" confirmation and that the only real confirmation that is when the drivers show up at the move. Are you KIDDING ME??!! Then she hung up on me. I'm flabbergasted.

We were fortunate to be able to find Perfection Movers (Garfield NJ) who able to move her the same day, but they couldn't come until 9 pm. They didn't finish until 6 AM and charged her the flat rate they promised her for what they thought would be a 5 hour job.
Comments:2 Replies - Latest reply on 2010-09-15
Posted by SaMoore on 2010-08-02:
Good review OP. Did you pay this moving company in advance?
Posted by ExtremelyAnnoyed on 2010-09-15:
Dear Debbie...

I also just had a run in with this company except now they are called "Moving & Relocation, Inc" (same number and address). In my case they quoted me $240 on the phone, when the guys came they had prefilled the contract for 6 hours ($480) which was still okay but then when we finished the move and were ready to unload they wanted $1315 or they were going to take my stuff hostage! We ended up paying them but I called the office and similar to you I was told that I was lying about a number of things (a) that I was never told that there would be no add'l fees or charges of extra stops, flights of stairs, etc...b) that I never said I had a refrigerator)...needless to say I have since been doing some research on the company (which I should of done before) and it seems they have been at this for a long time and just change the business name and business related numbers. I have found someone who is building a lawsuit along with 2 other people but we are looking for more people who have complaints. You can contact us at movingdispute @ gmail[dot]com. These people are just ridiculous!!!

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