[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Centurytel Complaint - High Fees, Monopoly - Telephone Service
Telephone Service - Complaint
My mother has a small business in Delafield, WI and was a CenturyTel / Centurylink customer for 19 years because there was no other provider in the area. With the advent of VoIP she decided to port her 3 numbers to Vonage and was informed by Vonage that CenturyTel would not let them port the numbers because there was no "agreement". Mind you, she was being charged each month for "number portablity". A call to CenturyTel revealed that they would not port to Vonage because they were not a cable provider even though in federal court rulings Vonage has been determined to be in the same class as Time Warners VoIP. We filed a complaint to the FCC and called Time Warner to have the numbers ported to them. Time Warner was hesitant to try to port because of issues they have had with CentruyTel ports in the past but finally agreed to try. It took 3 months to get the numbers ported because of CenturyTel not cooperating with Time Warner but it finally got done. My mother was paying over $300 per month plus per minute charges for each call, local or not, with no internet. Now she is paying less than $100 per month for all 3 lines and internet and couldn't be happier. Also, about a month after the FCC complaint was filed they stopped charging the "number portability" charge.
The day that CenturyTel / Centurylink goes out of business will be great day for the American consumer. Their fees are outrageous and customer service is horrible and they will do anything to keep you from switching to another company, even violating federal law, and yet not give you a price break. If you have a choice, stay away from this company.
The day that CenturyTel / Centurylink goes out of business will be great day for the American consumer. Their fees are outrageous and customer service is horrible and they will do anything to keep you from switching to another company, even violating federal law, and yet not give you a price break. If you have a choice, stay away from this company.
Comments:
Posted by Weedwhacked on 2010-08-02:
"With the advent of VoIP she decided to port her 3 numbers to Vonage and was informed by Vonage that CenturyTel would not let them port the numbers because there was no "agreement"."
The FCC mandated that you can switch providers and take your phone numbers with you. I suspect they lied to you. Glad it worked out for you.
The FCC mandated that you can switch providers and take your phone numbers with you. I suspect they lied to you. Glad it worked out for you.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
