Budget Van Lines Complaint - Horrible experience with budget truck rental
we went to pick up a one way rental in nashville tn however there were no trucks at the location!!! since then I've read that a lot of other people have had this problem. if only I had known before. apparently they only guarantee the price and not that they will actually have a truck available. what kind of stupidity is that! I had made the reservation online and tried to call the location twice to confirm (one time no one answered, the other time the guy said oh it should be here, my computer is down so I can't check but if everything was ok online then you're fine)
both myself and another customer were there to pick up trucks and had reservations but there were NO trucks. we specifically made reservations at the location because we didn't have transportation to another location. the budget representative seemed totally inept and had no options for us except to go to another location, but he didn't even offer to bring the truck to our current location. also the other location didn't have the size we had reserved, only larger and we specifically wanted a small truck for ease of driving and better gas mileage. he said we could try to call customer service the next day to get a discount but when I called the phone reps said they couldn't do anything and were very curt and unfriendly. luckily the other customer gave me a ride to the other location. but both of us were extremely upset. it took over two hours for us to get our trucks. I was disgusted at the ineptness and disorganization of the budget rental company.