Complaint - Waited 2.5 months for tickets I didn't order

Review by Jynx5969 on 2010-08-02
CHICAGO, ILLINOIS -- I purchased Rogers Waters Tickets from Windy City Road Trips on May 17 2010. I received a call a few days later from the only employee there and he stated the tickets will be sent out and received by me mid-June. July rolled around and I started trying to get in contact with the company to find out where my $270 tickets were at. After 4 calls with no response I decided to email the company. With no response from the company from any previous attempts I tried 1 more time to make the call. Finally he answered. He told me that he didn’t know where my tickets were he would have to look into it and get back in touch with me. Okay so I waited another week and he got back in touch with me. Told me that my tickets still have not gotten to him and he could give me isle seats of the same section they would be in my hands 7/24 or 7/26. My tickets arrived on 7/31 and were not even the right tickets. When I called the president of the company to ask what he could do for me because of such the run around he told me I could send the tickets back and he could refund me partial price for them. Well since we still want to see probably the last show that was not an option so he tells me there is nothing he could do for me. The company does not provide the service that you the consumer is paying for. I would not recommend this company to anyone. Beware if buying from them.
Comments:2 Replies - Latest reply on 2010-08-12
Posted by SaMoore on 2010-08-02:
So what tickets did you get?

I would also file a formal complaint to the BBB.
Posted by Jynx5969 on 2010-08-12:
I got Roger Waters tickets just not the right seats. When you are paying that much money for the tickets you shouldnt have to wait longer than your told to get the wrong seats. Am I right?

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